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We’re here to help.
The Booth

Q: Do you have any showrooms where we can see the product?

We have showrooms in New York, San Francisco, and Berlin. You can schedule your appointment here. If you can’t make it to a showroom, we’d be happy to give you a virtual demo.

Q: Can I customize my room?

Absolutely. We typically offer customizations for orders of 25 or more, but if you’re working on a special project, please let us know, and we’d be happy to walk you through the process.

Q: Do you offer any rooms for two people?

We’re currently focused on offering the best quiet space for one person. We’ll let you know when we’re ready to accommodate two people.

Q: Do you offer any ADA-certified rooms?

Unfortunately, we do not offer any ADA-certified rooms at this time.

Q: Do your rooms have ethernet ports or phone jacks?

No. Our rooms work best with WiFi and cell phones.

Q: How good is the soundproofing?

Sorry, what did you say?

Q: Will the table in the room be too high for me?

Our tables are standard bar height. Most people find the height comfortable when sitting on a barstool or standing.

Q: Is the chair included?

No, but any standard bar height stool will work. If you like the one you see on our site, you can find it here.

Q: Where is your product made?

It’s manufactured at our factory in Portugal.

Q: Can I move my room around the office?

Absolutely. Just make sure to use furniture pads to minimize damage to the adjustable feet and to avoid scratching the floor.

Delivery

Q: When will my room arrive?

The delivery time depends on the order amount and the level of customization. We offer free standard shipping anywhere in the U.S.

Q: How many boxes will my room arrive in?

Just four flat boxes. Please see the dimensions below:

Box 1: 42.7" x 42.7 " x 8.0 "

Box 2: 89.6 " x 43.1 " x 4.4 " 

Box 3: 89.6 " x 43.1 " x 4.4 " 

Box 4: 89.6 " x 43.1 " x 3.1 " 

Q: Do you ship internationally?

Absolutely. As we grow, we’re committed to making more room around the world. We currently ship to Canada, and we’re working hard to expand our international shipping. If you’re curious about our product and want to learn more, just send us an email, and we’ll go from there!

Assembly

Q: How does assembly work?

Our ROOM is easy to assemble, and any two people can put it together with no prior assembly experience. If you’d like some extra help, we can arrange assembly for you for $350 per booth. To do this, simply select the option to include assembly when you check out.

Q: Where can I find the assembly manual?

You can download it here. If you have any questions during assembly, please email support@getroom.com or call us at (646) 791-3726.

Q: What tools will I need?

The only tools you’ll need are a hex key and a Phillips-head screwdriver.

Q: How long will it take?

Assembly typically takes two people thirty minutes.

Legal

Q: How does the 100 day risk-free trial work?

We’re confident you’ll love your new ROOM. If you order one and you’re not 100% satisfied, you can return it for a full refund. The 100-day trial begins upon delivery, and it applies only to your first unit. You can learn more about the risk-free trial here.

Q: Do you offer a warranty?

We offer a two-year warranty on all rooms, which covers the full cost of repairs or replacements due to manufacturing defects.

Q: Are these rooms compliant with fire code?

Yes. The strictest fire codes typically require sprinklers to be installed in any structures larger than four feet (48 inches) in width. Our ROOMs are 41.3 inches wide. For more info, you can check out the New York City Building Code here.

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